User Journey Map
How users navigate through your website
Entry Point
Homepage
First touchpoint
Discovery
Browse Collections
Explore categories
Search
Find specific items
Featured Products
View highlights
Exploration
Product Pages
View details
Reviews
Read feedback
Compare
Check alternatives
Decision Paths
Add to Cart
Ready to purchase
Save for Later
Wishlist or exit
Conversion
Checkout
Complete purchase
Post-Purchase
Order Confirmation
Email & tracking
Account Dashboard
Manage orders
Support
Help & returns